Imagine having to stand in a queue outside the clinic from 6:00am, have the doors open around 7:30am, and only be attended to around 14:00pm. This is the reality of people who live in Kagiso who have been complaining about the poor services at Maki Legwete Clinic.
Last week, Tshidi* took her eight month old daughter to the clinic, she became worried when her daughter's temperature spiked up in the middle of the night. Her child also had sore red eyes, she cried continuously and was restless throughout the night.
"Akere kea tseba gore di line tsa ko clinic di jwang, so ka kopa ntate wa ngwana wa ka gore a eme ko queue ka bo 6:00am hoseng" Because I know how long the queues are at the clinic, I asked the father of my child to stand in line from 6:00am in the morning." Tshidi* arrived with the child around 7:00am before the clinic opened, and it was already packed, she sat in the queue and was finally assisted around 14:00pm.
"Nurse ha ya check-a ngwana sintle, o butsitse feela ka di symptoms, a re fa panado le iliadin" The nurse didn't check my child properly, she only asked about the symptoms and gave us panado syrup and iliadin. Tshidi* left the clinic feeling that she did not receive proper assistance, or that she could ask sensitive health questions she had intended to.
Often, young mothers are stigmatized, nurses sometimes give them a bad attitude, and make unwelcoming remarks about the fact that they gave birth at a young age. For 18 year old Tshidi* this is something she experiences frequently, and this makes it difficult and uncomfortable for her to even ask questions about her own health.
Two days later , 06 September 2018, Tsidi's daughter's condition had not improved even though she had given her medication as prescribed by the clinic. Tshidi's mother became worried about her granddaughter's condition, she took a day off from work on Thursday, and accompanied Tshidi* to see a doctor for a check up. "Ke kolomaka di ntlu tsa makgowa, ha ke na tjelete, ha Kliniki i sa thusi ngwana sintle, jwale ka Mme o tla kadima tjelete gore o thuse ngwana wa go akere" I clean white people's houses, I have no money, if the clinic doesn't assist, as a mother you'll even borrow money to assist your child."
The doctor discovered that the child in question has flue, weak eye-sight, and her eyes are also easily irritable. According to Tshidi, in less than 48 hours of seeing the doctor and using the prescribed medication, she could see an improvement in her daughter's condition.
Many woman rely on local clinic services because they cannot afford private health care or medical aid. Unfortunately, Tshidi* is not the only person who has received poor services from the mentioned clinic. For 55 year old Mme Martha* it is having to walk for almost an hour just to get to the clinic, and then having to wait in a long queue that she has a problem with. "Ke tla dira eng, ke domestic worker, ga ke na tjelete ya go ya bona doctor..." What can I do, I am a domestic worker, I don't have money to see a doctor... "
A few weeks ago, a number of Economic Freedom Fighters (#EFF) members (mostly residing in and around Kagiso) were gathered outside the clinic in protest. The main road, Geba Street, was blocked, in order to address the issue of poor service delivery.
In South Africa, generally, clinics provide poor services. In 2009, a report entitled "Public Inquiry: Access To Health Care Services" was launched by the South African Human Rights Commission (SAHRC). The report mainly focused on (among other issues) complaints regarding poor health services across South Africa. This report was published in 2009, it's 2018 and people are still facing similar issues. Why is that? It is highly advisable that the manager of Maki Legwete Clinic should read the mentioned report, especially the proposed solutions to similar issues faced by the clinic.
Earlier this year, the Mitchell's Plain Community members were up in arms about poor services from the Mitchell's Plain Community Health Center. In an article by Kaylynn Palm:
https://www.google.co.za/amp/amp.ewn.co.za/2018/01/05/wc-clinic-slammed-for-poor-service-delivery several similarities can be drawn between issues of poor service delivery faced by the Mitchell's Plain community, as well as the Kagiso community. In 2015 two children died outside Lenasia South Clinic due to poor clinic services:
https://www.google.co.za/amp/amp.ewn.co.za/2015/02/16/Another-child-dies-after-being-denied-clinic-access.
The stories regarding poor health services in South Africa are endless... Maki Legwete Clinic must be reminded of Section 27 of The Constitution of South Africa, which stipulates that: Everyone has the right to "access health care services, including reproductive health services." Access to the clinic is a basic and fundamental right. People deserve to be treated with respect, regardless of their age.
For better services from Maki Legwete Clinic, sign the petition below.
#PoorClinicServices #MakiLegweteClinic
*Not their real names
SOURCES:
https://www.google.co.za/amp/amp.ewn.co.za/2018/01/05/wc-clinic-slammed-for-poor-service-delivery
http://www.ngopulse.org/article/sa-healthcare-system-failing
https://www.google.co.za/amp/amp.ewn.co.za/2015/02/16/Another-child-dies-after-being-denied-clinic-access
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